We are a private internet, TV and phone provider in Ocala Palms. We have been serving Ocala Palms since 2012. We've recently invested over 1 million dollars installing a new fiber network throughout the community expanding our ongoing quality improvements.

Our main office is located at 1137 SW 7th road in Ocala. However, our technical support offices are located on-site in Ocala Palms, which means that we have a full-time technician dedicated to servicing all of Ocala Palms. We are the only provider that offers you this benefit to give you fast and professional response to any issue.

Yes, you can. It is very easy and convenient. Just call us and we will set you up recurring credit card payments.

Yes you can. Just call us and give us your e-mail address and we will send you the bill every month.

Yes, you can you can use any e-mail address.

This is your covenant fee. It is required by the association and covers the deluxe TV package of basic channels. Just call us for details and pricing.

Yes we do. We can lower your payments and services based on the time you will be out of your home. There is a 2 month minimum and a 6 month maximum. A $10.00 disconnect and a $10.00 reconnect fee applies. Just let us know the days you will be out.

Yes you can. When you switch over to our phone service you get to keep your present number and also enjoy the benefits of paying a lot less, more features and FREE calling. See the phone section on this site and then call us. There is a one-time $10.00 charge to obtain your phone number from your present provider.

You can pay in person at our main office, by mail or over the phone. Just let us know how you want to pay your bill.

The bills are mailed or emailed during the first week of every month and payment is due by the 20th of that month, after which late fee charges are applicable.

No, HOT will bill you for all services performed. You should never have to pay a technician.

Yes, HOT recently added many digital & HD channels (See the channel lineup) to the Premier Package at no cost to you and more will be added soon.

No, a contract is never required with HOT. Our main objective is to keep you happy with our services so you’ll never leave us.

Monthly fees apply to modems, wifi extendors, static IP addresses and monitoring fees where applicable. The advantage is that as long as you rent from us, you are 100% covered for any malfunction. We will replace the unit at NO cost to you.

We charge a standard installation fee that varies depending on your circumstances. The standard fee is $68.00. As always please call us if you have any particular issues or circumstances and we will be happy to provide you with a quote and description of what’s required. You will be presented with an estimate prior to actually doing the work if the job requires it.

Yes, we have full capabilities and very reasonable prices. Please call us, to get an estimate of the cost. We also offer many additional services and at special pricing to all residents.

Actually it is very easy and reasonable. Just call us and let us know what you want, we will provide you with the best options and pricing.

The system is very reliable, so if your internet, phone and TV are out, try resetting your modem(s) by unplugging the power cord and waiting 15-20 seconds. then reconnect the power cord. If that doesn’t work call us. We’ll get you up and running quickly.

You may have a fast connection, but as an example if you are connected via Wi-Fi, it will degrade that speed. There are numerous ways to improve it, the most critical is to make sure your router is in an accessible location that can communicate easily with your computers. A wired connection is the best and fastest method of connectivity

HOT will soon be launching XStream cable which will offer a service with recording and playback features.